Details of the Game

The Scenario
FortFantastic is a popular theme park in the heart of the Chooseland. Established in 1994 it attracts more than a million visitors every year. Each theme park consists of 14 attractions with different appeal levels as well as variable and fixed costs . If the financial situation is feasible 5 additional attractions can be bought after each round in the winter break to increase the overall appeal of the park. The park is operating in the summer season from April to September 7 days a week with opening hours from 10 a.m. to 8 p.m. Participants are asked take on the management tasks at the theme park.
Available Team Roles

The simulation offers 4 roles:

Park Manager

This executive position is responsible for staffing, efficient outputs and quality of service delivered through effective processes and inter-organizational exchanges.

Operating Business Management

Separated into three divisions, the operating business management has responsibility for profit and loss. During the course of the game, a number of critical decisions and operational options have to be made with due consideration to their financial impact. Participants adopting this role need to have their financial figures under control and need to be able to answer questions such as:

• Which attractions generate profits?
• Where are we losing money?
• Is the team following the right priorities?
• What are the mission-critical, proactive steps that can affect quality and availability?

Command Room

As a member of the command room team, this responsibility focuses on monitoring the availability of the attractions. If an incident or interruption occurs, command room personnel have to decide on appropriate steps. The command room is the Communication Center that receives and disseminates crucial information.

Technical Support

The goal of this role is to restore normal service operation as quickly as possible. The participants must possess a great deal of general knowledge to discover the restore code required to resolve the incident.

A FortFantastic team consists of 5-9 players. In the double team mode, two groups made up of 5-9 players compete against each other by playing/acting in parallel under identical conditions. The competitive environment releases dynamic pressures and allows for a comparison of the different methods used by the two teams for overcoming challenges. A detailed review by the instructor demonstrates the value of benchmarking and best practices.